Susan Lazar Consulting, Inc.
Change Management

Change Management

Almost 200 years ago, Mark Twain said, “The only person who really likes change is a baby with a wet diaper.”

Most of us like predictability. We are most comfortable with what we know and what is familiar.  

Unfortunately, as philosophers have been telling us for thousands of years, the only thing constant in life is change. 

When we resist the inevitable, when we insist on doing things the way they have always been done, we not only fail to solve the problems we currently fact; we often create new ones. 

Susan Lazar Consulting, Inc. works with our clients to manage the change process, creating long-term sustainable transformation. To facilitate that process, we use practical and proven methods with well-defined objectives and parameters. Our work provides a blueprint and signposts to address and resolve issues that will ensure the future success of the individual and the business.

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Sample Client Successes:

Client: Major automobile dealership equally owned by three siblings

Challenge: Parents have recently transferred ownership to their children. The new leaders have previously worked together, but have had equal authority. Now one individual will be president and the brothers will report to her.


  • Meet individually with owners to clarify their expectations of themselves and their partners.
  • Meet with owners as a group
  • Develop current job descriptions and create and implement a performance review process for the entire organization.
  • Work with the owners individually and as a group to enhance their communications skills.


  • To determine which issues are based on family history and which are focused on the business.
  • To educate them about the dynamics of company leadership and how reporting relationships are affected.
  • To define each owner’s business responsibilities and scope of authority.
  • To ensure that business discussions are focused on business needs.
  • To objectify business discussions and decision making and incorporate them into the business, thereby creating a more professional organization.


  • Roles and responsibilities are now clear
  • Business discussions take place regularly and are productive and profitable.
  • Sales and profits have significantly increased.